Contact us
We understand that sometimes you might prefer to contact us by email to share your questions, feedback, or concerns. That’s why we’ve made sure that getting in touch with us via email is as simple and efficient as possible.
You can reach out to our dedicated customer service team at customerservice@soundvisiondirect.co.uk. Whether you have queries about a product, your order status, delivery options, or anything else related to our services, we’re here to help.
We value each one of our customers and are committed to providing you with a timely response. Our team endeavours to respond to all emails within 2 working days, ensuring your concerns are addressed promptly and effectively.
Remember, we’re just an email away, ready and waiting to assist you with any questions you may have. We appreciate your patience and trust in Sound and Vision, and we look forward to making your shopping experience with us as smooth as possible.
Contact Us by Phone
For a more immediate response or if you prefer the personal touch, our friendly and knowledgeable team is just a phone call away.
Order Line: If you’re looking to place an order, please call us at 0844 441 3015. Please note that calls to this number are charged at the standard rate, and your phone company may apply network extras. Our lines are open from Monday to Friday, 8 am to 6 pm, and on weekends from 9 am to 5 pm. For your convenience, an automated answering service is available outside these hours to note your needs.
Customer Support Line: If you require support or have queries regarding our services or products, reach out to us at 0203 455 0498. Our dedicated support team is available to assist you from Monday to Friday, 8 am to 6 pm at the local rate.
We understand that your time is valuable. That’s why our customer service representatives are trained to address your concerns efficiently and effectively, getting you back to your day as soon as possible. At Sound and Vision, we’re committed to providing you with a hassle-free and enjoyable shopping experience.
Please use the address below to send us your order form (find it on the inside back cover of your catalogue or magazine supplement) or to return an item (please make sure you include the Cancellation Form that you can find on the back of your Delivery Note along with your RAC (Returns Authorisation Code):
Sound and Vision
DRMG House
Cremers Road Sittingbourne
Kent
ME10 3US