Customer Service

Whether you are browsing our online catalogue or know just what you want to order you only need to click on a reference number for an item to be added to your shopping basket.

Every item comes with a description and guidance for it’s use, you can alter or change items at any time until you are completely satisfied with your order.

We need your name and the delivery address for your order, this must be the same as appears on any credit or debit card you are using for payment, We will need the 16 digit number and the expiry date, both from the front of your card and then the 3 digit security code from the back (all cards accepted except Amex, Diners and Solo). No charge is made to your card until the day goods are despatched. It is easy at this stage to create your Sound & Vision Direct account so future visits will only need a quick click for us to greet you.

You might prefer to place your order by telephone so list the goods by catalogue number, description and price and then call our Orderline on 0203 455 7833 with your credit or debit card to hand.

Or, there is always surface mail, just write the details of your order, enclose a crossed cheque or postal order payable to Sound & Vision Direct, or the details of your credit or debit card as above, and post to Sound & Vision Direct, . Cheques are banked as received for security reasons.

Whichever route you follow, all our systems are designed to be easy and friendly but if you need assistance with any query or problem call one of our helpful service team on . Our offices are open from 8am until 9pm every weekday, (9am until 6pm at weekends and bank holidays). Calls cost 10p per minute plus your network extras.